100% farm fresh! Delivered frozen ❄️

Shipping & Returns

 

Delivery Options

We use DPD's next day delivery service. Our food is sent frozen fresh from our farm directly to you.

Please ensure that you are able to freeze or refrigerate your dog food when it arrives. 

DPD collect from the farm Monday through to Friday. Food ordered before 2pm on these days should be delivered the next day (please note sometimes there are delays or issues at our courier's end).

We now also have a smaller collection on Sunday mornings which means some orders placed on a Friday evening or Saturday morning should arrive on Mondays.

Delivery is free for all orders over £40.  For orders under £40, there is a £3.99 shipping charge. 

 

Scottish Highlands, NI and Island Deliveries

We use DPD's next day service, but to some parts of the UK, this service takes 2 days. We will endeavour to ensure the packs still arrive frozen or partially frozen. To give them the best chance, please order Monday to Wednesday to avoid weekend deliveries as our experience shows the couriers are much slower at the weekends. 

 

Bank Holidays 

Our couriers do not collect or deliver on bank holidays, as such we won't send food out the day before a bank holiday, nor will we pack food at the farm on a bank holiday. 

 

Returns & Refunds

We hope your dog loves Pets Love Fresh food. If for any reason you’re not entirely satisfied, please do get in touch. Pets Love Fresh is a fresh food and as such it is perishable so we are unable to take returns.

However, if you have found something wrong with your delivery or the food wasn’t as you were expecting, please do get in touch with us here. We’ll try and respond to you within 24 hours to resolve the situation.

 


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