Delivery Options
Choose DPD or DHL for next-day delivery (mainland UK). Food ships directly to you from Lincolnshire.
Food ordered before 1pm, Monday - Friday should be delivered the next day (please note sometimes deliveries can take 2 days).
Ensure you can freeze or refrigerate frozen food on arrival.
DPD:
- Orders over £40 - Free Shipping
- Orders under £40 - £5.50 Shipping
DHL:
- Orders over £40 - Free Shipping
- Orders under £40 - £4.50 Shipping
Scottish Highlands, NI and Islands
We use a DPD next day service, but to some parts of the UK, this service takes 2 days.
We ship these orders Monday to Wednesday to avoid weekend deliveries as our experience shows the couriers are slower at the weekends.
The rate for deliveries to these areas is £8.99 to reflect the higher charges the couriers charge us.
Bank Holidays & Christmas
Our couriers do not collect or deliver on bank holidays, as such we won't send food out the day before a bank holiday, nor will we pack orders on a bank holiday.
Returns & Refunds
We hope your dog loves Pets Love Fresh food. If for any reason you’re not entirely satisfied, please do get in touch with us here. Pets Love Fresh is a fresh food and as such it is perishable so we are unable to take returns.