We use DPD's next day delivery service. Our food is sent frozen fresh from our farm directly to you.
Please ensure that you are able to freeze or refrigerate your dog food when it arrives.
DPD collect from the farm Monday through to Friday. Food ordered before 10am on these days should be delivered the next day (please note sometimes there are delays or issues at our courier's end).
Delivery is free for all orders over £30. For orders under £30, there is a £2.99 shipping charge.
We hope your dog loves Pets Love Fresh food. If for any reason you’re not entirely satisfied, please do get in touch. Pets Love Fresh is a fresh food and as such it is perishable so we are unable to take returns.
However, if you have found something wrong with your delivery or the food wasn’t as you were expecting, please do get in touch with us here. We’ll try and respond to you within 24 hours to resolve the situation.