100% Natural • Farm Cooked • Fresh Dog Food Delivery

FAQS

About our dog food

Once you have opened the pack and there is a portion that is unused, place it gently in your glass fridge chub container and store in your fridge, ready to serve fresh at your dog’s next mealtime. Once a pack has been opened make sure it is used within 5 days.

Home cooked diets are undoubtedly better than a dry food or canned diet. However, aside from the fact that many of us live busy lives where cooking for our dog is not always practicable, the main downside of home cooked diets is that owners do not balance their dogs diet properly as dogs have different nutritional requirements to humans.

Pets Love Fresh has been developed to provide as much nutritional benefit for dogs as possible. This is achieved by sourcing human grade natural high quality ingredients and then cooking at a low temperature so that the food retains as much of the goodness as possible.

This is in direct contrast to kibbles and tinned foods that are cooked at high temperatures to extend shelf life and consequently retain little nutritional value. PetsLoveFresh also solves the problems being experienced with raw based diets where dogs are exposed to dangerous bacteria and diseases as well as not eating balanced diets including low grade proteins and faddy fillers 'think carrots and peas' which cause increased instances of allergies.

It’s still important to transition slowly so the change is gentle on your pet’s tummy; we recommend doing so gradually over a period of 7-10 days. Start by feeding both PetsLoveFresh and your pet’s current food, and increase the amount of PetsLoveFresh every few days, while decreasing your pet’s current food. Then enjoy the change in your pet’s appetite at feeding time, and the lasting benefits you’ll notice from our nutritionally balanced meals.

We will deliver your food frozen or slightly thawed. We'd recommend that you store the food in the freezer, then each time you need a chub of food for your dog, you put it in the fridge to thaw out overnight, ready to eat the next day.

Once the food has thawed, it has a 5 day shelf life in the fridge.

We recommend that you do not leave the food in the bowl for longer than 2-3 hours, although your dog will have most likely eaten everything up by then.

Pets Love Fresh is not organic but we have sourced from trusted British suppliers to ensure the highest quality ingredients. Few, if any, pet foods are 100% organic (even those that claim to be “organic”) due to difficulty in sourcing organic ingredients, particularly when it comes to vitamins and minerals that dogs need. Our focus is on finding the highest quality, freshest, all natural ingredients.

Pets Love Fresh is currently only available to order through our website. If you'd like to try out the food to see if your dog likes it, start with our taster pack. 

For people on subscriptions, you can edit, pause and cancel your subscription at any time.

Yes. You can subscribe to PetsLoveFresh and we will deliver fresh dog food automatically as often as you'd like without you needing to do anything else.

Payment information

Your card is charged with the frequency that you set your deliveries to be. So for instance, if you have requested your food to be delivered to you fortnightly, then your card will be charged every fortnight in line with your deliveries.

Yes, if your card is expiring or you simply wish to change your payments to a new card, this is very easy. Simply log in to your account, then under your settings, you will see the option to add in a new card. You will have to authorise a new payment plan, but this is very quick and simple.

Yes, if you want to stop your subscription, you can do this through your account area. Simply login and then you will see the option to cancel your account. Please ensure that you do this at least 2 days prior to your next delivery of food so that we are 100% sure not to send you any more food.

Another option is just to pause deliveries (maybe you are going away on holiday). This is all done through your members area.

Shipping information

We send our food directly from our freezers to your home on DPD’s next day delivery service, so it should always be within 24 hours. We also send the food out in insulated boxes, so it should arrive to you still frozen or only partially defrosted (the core of the chubs will still be frozen).

Absolutely, we send our food out in insulated boxes and when you open up the box you’ll see the food is either still completely frozen or partially frozen. This means that it has remained at a safe cold temperature which is too low to spoil. As soon as you receive your food, we’d recommend putting some in the freezer and some in the fridge ready to be consumed over the next few days.

If you aren’t 100% happy with what was delivered, please get in touch with us through the Contact Us page, we’ll do our best to ensure we reply to you within 24 hours to try and ensure that you are 100% satisfied with the outcome (either a full refund or more food on it's way, whichever you'd prefer).