100% Natural • Farm Cooked • Healthy Dog Food • Delivered Frozen Fresh

Make the Most of Your Pets Love Fresh Subscription

July 02, 2021 4 min read

 

Managing Your Pets Love Fresh Subscriptions

Now that you have a subscription with Pets Love Fresh, we would like to show you how you can navigate your Pets Love Fresh account to be in complete control of all your deliveries. Your account is where you can view and edit all of your upcoming food deliveries. You have the ability to change your subscriptions, edit the date of your food arrives or update the frequency of your deliveries. You can also pop your prescription on pause if you would like to take a little break from your regular deliveries. Below we will guide you through each of these steps. 

First things first...

Login to your account via our website or Login now.
Log in
Enter you email and password to access your account. 

You also have an option to reset your password by clicking

‘Forgot your password?’.

This will send a link to your email, just follow the instructions provided to get access to your account again. 

 

Your Account 

Your account homepage displays all of your personal account details and previous orders you have received. From here you can access your current subscriptions by clicking 'Manage Subscriptions' to the left.

Manage Subscriptions Homepage

You will now have access to your subscriptions homepage. Here you can see all of your subscription details. Such as your next delivery date, the products in your subscription, your payment details and the frequency of your orders. There are also several drop down boxes below where you can continue to edit your subscription.

Let's get to grips editing your subscription... 

 

 

Change Your Delivery Date:

 

If you would like to adjust the day of your next delivery, you can do this by clicking on ‘Change date’ besides the ‘Next Order Date’. You can then choose to bring your next delivery date forward or push it back by a few days or weeks by selecting a new day on the drop down calendar. Remember to click ‘Save Changes’ after you have amended this. This option is perfect for when you are heading off on holiday or are still trying to get to grips with your dogs new feeding routine. They may have chopped through their fresh food faster or slower than first expected.

 

 Change the Frequency of Your Deliveries

 

If you are happy with your current delivery date but would like to adjust the amount of time in-between your orders from now on, you simply click on ‘Change Frequency’ and select the number of weeks or months between each order in the drop down boxes. Be sure to click ‘save changes’ after you edit this. 

Adjusting the frequency of your order is great when you are just getting started feeding fresh and still getting to grips with your dogs new feeding routine. They may have chopped through their fresh food faster or slower than first expected. You can get the number of weeks between each order just right using this tool.

 

Editing Your Subscription Products 

 

If you would like to mix up the recipes your dog receives each delivery, you can do this by first logging into your account and then selecting 'Shop All' at the top of the page. Select the new items you wish to add to/change your subscription to. Make sure to select the 'Subscribe % Save' option. 

Once you have selected your items to add to your subscription. Select 'Add to Existing Subscription' below instead of add to cart. Select the delivery option you would like and then 'ADD'. This item has now been added to your regular subscription alongside your original items. 

 If are changing the original items in your subscription, you will then need to go into your account and enter the 'Manage Your Subscriptions' section. Once here, locate the drop down box 'Products in your subscription'. Here you will be able to view the active subscriptions you have. You can select 'REMOVE PRODUCT' next to the items you no longer wish to receive with your deliveries. Save changes. After you have done this your subscription will be updated with the new items.

(Please note that if you do not edit 'Products in subscription' your new items will also arrive alongside your old items in your subscription)

  

Editing your Personal Details

 

You can edit your personal details by selecting any of the drop down boxes below. This is useful for you need to change your payment information if your card is going to expire or change your address and shipping information if you are moving to a new address. Simply select the drop down box you require and then click ‘Edit’ next to the information you want to update. Always save your changes.

 

 

Pausing Your Subscription

 

Going abroad for a while or your dogs are temporarily on medicated food? You can stop your deliveries from coming to you for a any period of time by pausing your subscription. You simply click ‘Pause’ under ‘Subscription Status’ and your account will go from ‘Active’ to ‘Paused’.

Your account can be restarted at any point bysimply clicking ‘Resume Subscription’. Double check you are happy with your next delivery date after your short time away from us. 

 

Cancelling your subscription

 

If the time come to close your account with us, you can cancel your account by clicking ‘Cancel Subscription’ drop down box. If you could give us a bit of feedback on why you are saying goodbye to Pets Love Fresh (or send us an email if we can help further). Then click “Cancel Subscription’.

Just in case, we are still always here to help...

Your account allows you to stay in control of all your Pets Love Fresh subscriptions and deliveries. However, if at any point you still require assistance using your account, the Pets Love Fresh team are always here to help.

Send us an email at info@petslovefresh.com or call us at 01245 791988.