Subscription

Yes. It is super easy to do.

Log in to your account and click subscriptions. From here you will be able to make all the changes you like. (Why not try adding some of our new treats to your order).

If you need any help at all get in touch with us... we’re always here to help.

Log in to your account and click subscriptions.

From here you will be able to change the date of your next subscription and change your subscription frequency.

If you need any help at all get in touch with us... we’re always here to help.

Yes. It is super easy to do.

Log in to your account and click subscriptions. From here, scroll down to Shipping Information and simply add your new address. Click save and select the address you would like for your next order.

if you've already got an order processing, please get in touch with us straight away and we will do our best to update the address before we send the order.

Yes. It is super easy to do.

Log in to your account and click subscriptions. From here, scroll down to Payment Information and simply add your new card and click save.

Yes you automatically receive 5% Off your order when you subscribe. No discount codes needed!

Absolutely.

We have a surprise and delight policy at Pets Love Fresh, which means at different points throughout your subscription you will get gifts from us!

You can track your rewards easily, just log in to your account and click subscriptions. You will see your next reward right at the top of the page.

Log in to your account and click subscriptions. Then click 'More...'

Paste your discount code into the discounts block and click apply.

The reward or discount amount will be deducted from your next order.

If you need any help at all get in touch with us... we’re always here to help.

We have tried to make it as easy as possible to access your account. S

o now you don't need to remember a password.

Simply Click the Account icon and enter your email address to log in.

We will send you a one time code. Enter that code and you are in.

Need to take a break? That is no problem. It is simple to pause your next order.

Log in to your account and click subscriptions.

From here you can simply click Skip if you would like to miss your next order.

Or click 'More...' and you can edit the frequency to pause orders until you are ready for the next delivery.

We're really sorry to hear you are thinking of leaving. If there's anything we can do, please do reach out to us.

For example, we could reduce the size of your order or skip your next delivery if you've got too much food .

Log in to your account and click subscriptions. Then click 'More...' and then cancel.

if you've already got an order processing, please get in touch with us straight away and we will do our best to stop it from being dispatched.

Yes, we have seen many fussy dogs with selective appetites enjoy Pets Love Fresh.

Our recipes are made with high-quality, real ingredients and gentle preparation methods that help enhance natural flavour and aroma, making them appealing even to fussy eaters.

That said, every dog is unique; if your dog is especially fussy, try mixing formats (fresh, air-dried, freeze-dried) or serving with a little warm water to release aroma.

We use single-protein, human-grade ingredients with no additives or preservatives.

Gradually transition over 5–7 days to help avoid digestive upset. Start by mixing a small amount of Pets Love Fresh with your dog’s current food and increase the proportion each day.

If your dog has a very sensitive stomach, take a little longer and transition more slowly.

While not certified organic our focus is on selecting high-quality ingredients, using gentle preparation methods, and creating recipes that support digestibility and wellbeing.

Yes! Set up a subscription and choose your delivery frequency from 1-10 weeks.

We accept all major cards, PayPal, Shop Pay and Apple Pay.